Customer Services Specialist (French language)

We Make Life More Rewarding and Dignified 

Location: Kaunas 
Department: Finance 

Responsibilities:

• Make Outbound Follow-up calls to Hollister Business units to discuss Hollister SSC Lithuania Service Quality
• Take incoming calls from customers regarding entities, transaction and services Hollister SSC Lithuania scope (further – SSC Clients). Address customer concerns/questions regarding SSC Clients services and follow-up as needed
• Call documentation & monitoring – maintain up-to-date records of calls and status, and input end-user/client information /attributes into CRM system/database
• Maintain up-to-date SSC Client Services and overall Hollister product knowledge
• Develop key relationships with all Hollister customers to ensure effective communication of information

Requirements:

• Number of Overall Years Necessary: 2-5
• 2+ years’ experience in Customer Service
• High School education is essential
• Bachelor Degree is desirable
• English and French Languages is a must
• Good communication skills
• Ability to build key internal relationships
• Ability to work on own initiative; Self-starter
• Experience of Microsoft Office applications.
• SAP ECC / CRM is a plus

Company Offers:

• Learning and development-oriented culture
• Annual bonus based on personal performance
• Additional bonus based on company performance
• A benefits package, including health insurance, to support your well-being
• Flexible working hours
• Fresh and healthy breakfast and lunch at our site's restaurant, available at an exclusive company price
• Team-building, summer festivals, and special events
• Associate well-being program – free professional consultations with psychology, law, and finance specialists
• Free charging stations for electric cars
• 24/7 accident insurance.

We guarantee confidentiality and will inform only selected candidates.

Salary:

1700-2400 Eur/mon. gross

About Hollister Incorporated

Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings. 
 

 Hollister is an EO employer – M/F/Veteran/Disability
Job Req ID: 33171