Director, IT Digital Partner - International Business
Winnersh, GB, RG41 5TS
Winnersh, GB, RG41 5TS
We Make Life More Rewarding and Dignified
Location: Winnersh
Department: Information Technology
Summary
The Director, IT Digital Partner is a senior technology leadership role responsible for partnering with enterprise business leaders to shape and deliver digital, data, and AI-enabled strategies that drive sustainable business outcomes. Reporting to the Vice President & Chief Information Officer, this role serves as a trusted advisor and strategic partner across multiple value chains, ensuring technology investments are aligned with business priorities, regulatory requirements, and long-term enterprise architecture standards. The role leads multi-year technology roadmaps, oversees complex platform transformations, and fosters a digital-first, data-driven culture across a global, regulated environment.
Responsibilities
- Serve as the primary Digital Partner to the International product and service businesses and functional leaders, aligning business strategy with technology outcomes and owning a multi-year technology roadmap.
- Lead the implementation of standard, modern, and resilient Microsoft Dynamics ERP and CRM ecosystems and Five9 contact centers for the six International Service Businesses.
- Lead the standardization and modernization of infrastructure, applications, and tech stack, and establish shared services across the six International Service Businesses.
- Standardize and advance the usage of SFDC, Marketing Cloud, Five9 contact center, and Azure Fabric / PowerBI analytics platforms across the International Product Business.
- Own the reliable operations and continuous improvement of ERP, CRM, and Contact Center platforms supporting the International Service and Product Businesses, enabling efficient end‑to‑end business operations.
- Build deep, trusted executive relationships and translate business goals into measurable digital and data-driven outcomes.
- Provide strategic leadership to technology teams and business product owners, aligning platform and product roadmaps with business priorities.
- Drive innovation through adoption of AI / Agentic AI, advanced analytics, and modern integration architectures.
- Design and govern secure, scalable, and compliant enterprise architectures including cloud, edge, and partner integrations.
- Ensure compliance with medical device and life sciences regulatory requirements including 21 CFR Part 11, 21 CFR Part 820, ISO 13485, and ISO 27001.
- Establish strong security, data governance, risk, and compliance frameworks in partnership with audit and compliance functions.
- Own financial management, budgeting, and strategic vendor partnerships to ensure value realization and delivery excellence.
- Foster a culture of innovation and collaboration, positioning Global IT as a catalyst for change and business performance through “outside‑in” thinking and industry insight.
Essential Capabilities:
- Deep expertise in cloud platforms, ERP/CRM systems, APIs, microservices, and modern integration patterns.
- Strong knowledge of Microsoft Dynamics 365 (including Business Central), Power Platform, Azure, and Power BI.
- Proven experience leading enterprise-scale digital and platform transformations in regulated environments.
- Demonstrated ability to lead, inspire, and develop high-performing global technology teams.
- Strong strategic, analytical, and problem-solving skills with an outcomes-oriented mindset.
- Exceptional communication skills with the ability to influence executive stakeholders and translate technical concepts into business value.
Essential Functions of the Role
- Communicate effectively via email, phone, and virtual platforms.
- Collaborate across departments to support organizational goals.
- Participate in cross-functional meetings and initiatives.
- Maintain and analyze data using tools like Excel, SAP, or HRIS systems.
- Prepare reports and dashboards for internal stakeholders.
- Ensure data accuracy and confidentiality in compliance with company and legal standards.
- Manage multiple priorities and deadlines in a fast-paced environment.
- Lead or support special projects aligned with departmental objectives.
- Demonstrate initiative in identifying process improvements or automation opportunities.
- Serve as a point of contact for internal and external stakeholders.
- Resolve inquiries and issues with professionalism and discretion.
- Provide guidance on policies, procedures, and benefits (where applicable).
- Adhere to company policies, including those related to ADA, data privacy, and ethics.
- Maintain secure handling of sensitive information.
- Support audits and regulatory reporting as needed.
- Vision-setting and alignment with business strategy.
- High-level decision-making and resource allocation.
- Oversight of compliance, risk, and organizational culture.
Education & Work Requirements
- Bachelor’s Degree with a minimum of 15 years of related experience
Education & Work Preferences
• 15+ years of progressive IT experience, including 10+ years in senior leadership or enterprise platform roles.
• Demonstrated experience leading large-scale digital or enterprise platform transformations.
• Experience working in regulated industries such as life sciences, medical devices, or pharmaceuticals.
• Proven ability to manage complex, global stakeholder environments and executive relationships.
Preferred:
• Master’s degree or MBA.
• Experience driving digital transformation across ERP (Microsoft Dynamics), analytics, data, AI and customer experience platforms.
• Background in agile, DevOps, and modern product or platform operating models.
• Industry thought leadership, consulting, or transformation program experience.
• Global work experience and comfort operating across geographies and cultures.
• Ability to travel up to approximately 25% internationally
• Fluency in German is a plus
Competencies
- Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
- Be Customer Centric Considers the needs experiences and feedback of customers in all we do.
- Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
- Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
- Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.
Total Rewards:
- The anticipated base salary range for this position is £120,000 - £160,000, depending on experience or other legitimate business factors
- This position is also eligible to participate in the Hollister discretionary Corporate Bonus Scheme
- Performance-related Annual Salary Review
- Company Car or Car Allowance
- Group Personal Pension Scheme with 8.5% employer contribution
- Private Healthcare Insurance covering you / and your family members
- Life Insurance Cover at x10 base salary
- Group Income Protection Scheme
- 25 days annual leave + Bank Holidays (pro-rated for part time Associates), with the option to buy/sell annual leave
- Comprehensive Employee Assistance Programme
- Enhanced Family Friendly policies
- Internal recognition scheme
About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.
EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Req ID: 35690
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Compliance, Information Technology, IT Architecture, ERP, CRM, Legal, Technology