Key Accounts Manager

We Make Life More Rewarding and Dignified 

Location: ​Sao Paulo​
Department: ​Sales 

The Key Account Manager will be responsible for managing and growing relationships with key customers in the private Hollister products market across the country. This role involves developing strategic sales plans, identifying business opportunities, negotiations and ensuring customer satisfaction and loyalty. The Key Account Manager will also monitor market trends and competitor activities and work closely with internal teams to align customer needs with the company’s solutions.

1. Relationship Management

• Establish, maintain and grow business relationships with private customers, big healthcare groups/hospital chains to understand and meet customers’ needs, preferences and business goals, consistent with the Company’s mission
• Develop and sustain relationships within all levels and departments within private customers healthcare groups and hospital chains.

2. Selling Skills

• Utilize strategic selling skills to improve market share, sales and gross profit for portfolio assignment.
• Develop thorough business plans by utilizing company strategic planning process. The planning will organize customer level sales strategies and implement tactics designed to drive sales growth. 
• Conduct business reviews routinely to communicate performance.
• Manage an effective contracting process.
• Monitor performance and effectiveness of sales programs.  Recommend and/or implement changes as necessary.
• Establish pricing and product positioning strategies to meet customer needs.
• Facilitate customer support initiatives and lead conflict resolution, when needed.
• Identify new ways to sell products and meet customer needs. 
• Demonstrate self-initiative by creating customer focused programs in conjunction with marketing that meet specific needs.

  3.    Team Collaboration

• Establishes a strong internal network with departments to support positions including finance, marketing, field sales, customer service, logistics, clinical education, legal and administration
• Present ideas clearly and persuasively 

 4.     Strategic Thinking

• Develop and implement strategies that align customers and company’s objectives
• Make market trend analysis to take data driven decisions
• Identify issues, analyze problems and develop effective solutions in a proactive way, addressing potential challenges before they escalate

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 34976