Customer Logistics Administrator

We Make Life More Rewarding and Dignified 

Location: ​Roosendaal​
Department: ​Operations 

Purpose and function is to provide the full range of logistics and administration services to the Global Transportation team, Roosendaal operations and collaborate with European Business Unit customer service departments to meet Hollister’s Business Objectives.

Responsibilities:

• Service

  • Daily start the day by reviewing exceptions and proactively inform stakeholders about issues or required follow up actions regarding daily shipments;

  • Monitor orders and spot when there are unusual orders, including documents and tracking of international shipment status;

  • Handle incoming questions and requests from the business units through incoming email and phone calls;

  • Investigate and follow up on customer complaints;

  • Lead monthly meetings with business units to enhance collaboration;

  • Actively search for improvements on quality, service or costs.

• Carriers & Planning

  • Create year planning in alignment with carriers and business units;

  • Review monthly KPI reports and initiate improvement plans together with the transportation analyst;

  • Review ordering pattern on box and on shipment level and identify opportunities.

• Support operations

  • Act as back up for global transfer freight administrator, arrange export documents with customs and book transportation when required;

  • Prepare shipper labels, dangerous goods declarations and other documents requested by the shipping departments;

  • Monitor the incoming returns and be the focal point for all questions related to these returns.

• Administration

  • Provide reports such as complaints files and order profiles;

  • Support manager with information required information for KPI’s;

  • Assist transportation analyst or supervisor with various projects;

  • Open to initiate any project after review with supervisor.

Essental functions of the role:

• Customer focused;

• Service orientated;

• Take ownership of operational challenges.

Requirements:

• 2-5 years workexperience;

• Bachelor degree preffered;

• Ability to speak, read and write in English and Dutch. German or French is nice to have.

Specialized Skills / Technical knowlegde:

• Ability to maintain confidentiality is a prerequisite for this position coupled with a mature, confident service oriented attitude;

• Ability to multi-task, prioritize, complete daily tasks on a timely basis, and project management skills;

• SAP knowledge and experience preferred;

• Excellent communication skills ;

• You are a peoples person with high social skills;

• Proficiency in Microsoft Suite (Excel, PowerPoint, and Word) and proven ability to perform advanced analytics.

Steps in our application process:

1. Screening by Human Resources

2. First interview with Supervisor Transportation and Human Resources

3. Second interview with Senior Manager, Global Transportation and Human Resources

4. If succesfull an offer will follow

5. Let's get started!

Are you exited and do you see a match between your skills and the position? We look forward to your application!

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 33997