Service Desk Intern

We Make Life More Rewarding and Dignified 

Location: ​Libertyville​
Department: ​Information Technology 

SUMMARY

The IT Services Intern will…

• Resolve technical problems in a service desk environment while utilizing customer service and technical knowledge gained from prior experience
• Provide basic technical support services to Hollister Associates globally via the phone, email, and remote tools ensuring that service levels are achieved and that all customer expectations are met or exceeded
• Document computer related problems and provides basic troubleshooting solutions as appropriate, escalating to more senior IT Services and Support technicians/specialists as needed
• Work to ensure that defined metrics and benchmarks are met or exceeded
• Follow standards and processes to provide effective customer service and meet departmental requirements

RESPONSIBILITIES

• Effectively partners with other IT groups to deliver IT services
• Work within a collaborative team structure providing basic support for Windows computer systems and other end user technologies
• Rely on instructions and pre-established guidelines to perform the functions of the job
• Serve as the IT single point of contact for Associate technical inquiries for support
• Provide front line technical support for Hollister’s computing environment
• Effectively cooperate with other IT groups to support IT services

SKILLS

• Ability to interface with Hollister suppliers and Hollister Associates globally
• Remote global desktop support
• Software and hardware support i.e., Windows OS support, PC troubleshooting
• Capable of addressing customer related concerns effectively
• Ability to read technical manuals, trade journals, procedural documentation
• Ability to prioritize multiple IT issues
• Technical knowledge of PC hardware and software
• Understanding of network infrastructure (LAN/WAN/TCPIP)
• Ability to conduct research into PC issues and products as required
• Developing problem solving skills, with attention to detail
• Excellent communication skills, with ability to present ideas in user-friendly language
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast-paced environment
• Strong customer-service orientation
• Lifting and transporting of moderately heavy objects, such as computers and peripherals

REQUIREMENTS

• Must be enrolled as a full-time college student for the Fall semester following the assignment (Fall 2026)
• Must be willing to work full-time on assignment for a minimum of 10 weeks
• Upon acceptance and in accordance with Hollister’s policy, all LV Summer Interns will have to pass a standard background check and drug screen that will be initiated by Hollister

The anticipated base pay range for this position is $23.00 - $30.00hr. The actual salary varies based on applicant's education, experience, and skills.

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 35053