Principal Product Usability Engineer

Summary

The Principal Product Usability Engineer will lead the Product Usability strategy and technical project work within cross-functional new product commercialization projects across Hollister’s Ostomy and Continence Care Portfolios to ensure products are safe and effective for use and promote best-in-class user experience. This role will collaborate with project teams to conduct planned human factors and usability engineering activities and their resulting deliverables.

Responsibilities

• Develop the Product Usability strategy for new product development and sustaining product work to ensure best-in-class user experience and satisfy regulatory requirements.
• Collaborate with new product commercialization teams to strategize and execute appropriate research methodologies, analyses, and deliverables.
• Use appropriate Human Factors and Usability Engineering techniques to understand end user behavior, preferences, and use cases and integrate them into design requirements and concepts.
• Develop study protocols, set up appropriate study environments, manage participant recruitment and study site(s), moderate usability sessions, analyze test results, identify design improvement opportunities and recommendations, and develop study reports.
• Develop Summary Human Factors/Usability Engineering Reports that adhere to industry standards.
• Conduct Use-Related Risk Analyses to identify use errors and design mitigations, as well as opportunities to improve user experience(s).
• Identify improvements to the Product Usability procedure, Community of Practice, and capabilities and resources to drive best-in-class Product Usability. 
• Own the Human Factors & Usability Engineering Community of Practice, collaborate with stakeholders to identify key topics, coordinate meeting leaders, and support content development.
• Provide remedial training as needed to other functions on key usability topics.
• Provide mentorship to junior team members.
• Performs other duties as assigned.

Essential Functions of the Role

Education & Work Requirements

Education & Work Preferences

• BS, MS, or PhD in Engineering (Human Factors, Biomedical, Industrial), Psychology (Cognitive or Experimental), or equivalent combination of and knowledge of Human Factors and Usability Engineering principles.
• Understand Human Factors and Usability, ergonomics, and data collection and analysis principles in the user-centered design of medical device or consumer products.
• Additional related experience may be substituted for formal education.
• Expert knowledge of Human Factors and Usability/user-centered design principles and their applicability in medical device or consumer products.
• Experience maintaining Human Factors and Usability standard operating procedures and templates.
• Expert understanding in scaling Human Factors and Usability work appropriately.
• Demonstrated ability to drive project and/or design direction based on conclusions from testing results and/or technical input from cross-functional team members.
• Demonstrated ability to consider project-level and business-level objectives, timeline and budget constraints, and other factors when strategizing Human Factors and Usability work.
• Experience mentoring junior team members.
• Demonstrated ability to work in a collaborative, matrixed, and customer-focused environment. 
• Strong oral communication and written skills.

Competencies