Manager Business Applications

We Make Life More Rewarding and Dignified 

Location: ​Libertyville​
Department: ​Information Technology 

Summary: 

The role of Business Application Manager is to lead a team responsible for business process design and development of supporting business application solutions for one or more business functions (examples Global Finance, Supply Chain, Manufacturing, Quality, R&D, Engineering, etc.)

They are responsible for developing the framework for global business processes in their digital domain, and collaborating with both direct reports and business counterparts to align local business processes to global standards and applications to support those.

Business Application Managers provide business value through their collaboration and partnering with Function and Business counterparts, application managers and other IT groups, to plan and implement efficient business processes and supporting applications, globally within their area of responsibility.

Business Application Managers are capable of aligning their team objectives and priorities with JDS strategic priorities and planning work across multiple projects and resources accordingly. They lead implementation of complex process changes, system enhancements, and projects of high complexity in accordance with established project governance procedures, working side by side with internal and external team members.

Business Application Managers have in-depth knowledge of business processes within their area of responsibility and mentor business systems analysts and Application Owners within their team. Business Application Managers ensure that work performed by team members adheres to established standards, including those for project governance, functional documentation, and test execution.

Hollister Operates in a hybrid work environment. This position is based out of the Libertyville, IL office.

Responsibilities:

• Business process analysis and design: Working in collaboration with business counterparts, manage resources responsible for business process design and the associated reporting necessary to provide management oversight of the business process. Understands the impact of process changes to the existing environment. Develops the framework for standard business processes, and works with team members and business counterparts to align local business processes with current global standards processes.

• Financial Analysis and Management: Performs cost benefit analysis related to complex process enhancements and projects. Assesses business requirements in terms of implementation cost, maintenance cost, and tangible business benefits. Collaborates with business counterparts to scope projects and enhancement to minimize total cost of ownership. Develops and manages departmental budget. Monitors financial performance and is accountable for performance to the approved plan.

• Project Management: Leads the implementation of complex process changes and system enhancements with oversight from direct line management and the Project Management Office. Understands project management methodology and the role of the business analyst in the software development lifecycle. Balances resources and budget to deliver an application that meets the user requirements and project cost expectations.

• Business Partnering: Develops and maintains business relationships with key business users and managers within their sphere of responsibility. Maintains a regular dialogue with the key business stakeholders to understand business needs and priorities. Supports business counterparts in communication and escalation of non-application issues with IT management.

• Strategy Development: Participates in the IT portfolio planning process by leading business needs discussions, prioritization of needs, and business case development. Establishes logical project sequencing based upon known dependencies to eliminate rework and minimize implementation cost.

• Resource Management and Development: Management responsibility of direct reports, including mentoring and leadership of team members, employee development plans, mid-year and annual reviews. Collaborates with team members to identify behavioral, functional, technical development opportunities aligned with the associate’s career objectives. Works with each team member to identify training and/or other opportunities to develop in accordance with their individual plan. Monitors progress and coaches regularly on observed progress toward development targets.

• Testing: Provides oversight of test strategy and execution to assure technical design meets functional requirements. Collaborates with business counterparts to assure integration testing includes all necessary business process variations. Assures business users understanding and acceptance of process changes and test results. Assures appropriate regression testing is performed.

• Documentation: Establishes internal processes to manage business process design including high level business process overviews, detailed functional specifications, and visual aids such as business process flows. Assures documentation reflects current processes as they evolve over time. 

• Training: Collaborates with business counterparts to assess business users training needs. Shares best practices on current business processes with business counterparts across the organization to assure effective and efficient usage of software applications. 

Essential Functions of the Role:

• Fully competent in the principles and practices of Business Analysis
• Roadmap and backlog planning
• Excellent communication & presentation skills
• Maintains current knowledge of business and technological trends in their Digital domain
• Flexibility in work schedule, off-hours for project implementation
• Travel via plane or automobile both locally and internationally
• Written and verbal fluency in English required

Requirements:

• 8-12 years of overall experience necessary
• A minimum of 7 years of experience in a related business function – R&D, Quality, Regulatory Affairs.

• A minimum or 7 years of experience business process analysis and design with any PLM solution, SAP (or another comparable ERP Package), Manufacturing Execution System (MES), CAD, Product Labelling, Digital Manufacturing, Quality Management Systems.
• BS/BA , or equivalent business experience in a business related discipline
• MBA or advanced degree desirable
• PMI or Agile certification preferred
• Any Six Sigma / Lean skills can drive efficiency and speed to market

Specialized Skills/Technical Knowledge:

• PLM Digital Domain Knowledge: Examples - PTC Windchill, Aras, Siemens or comparable PLM Platform. Experience with implementation or operation of PLM components: CAD management, Parts, BOM, Change Requests, Workflows, Integrations, Knowledge & Documentation management
• Computer System Validation & Risk Assessment knowledge: US FDA and ISO 13485 related to Medical Devices is an advantage. Having worked in a batch controlled regulated industry with comparable regulations (pharma, food & beverage, chemical, automotive, aerospace)
• R&D: End to End Knowledge of new product development and commercialization process flow.
• PLM oriented Technical and Data landscape architecture experience: Where to use PLM, where to use ERP, where to use a Quality or Regulatory Management tool.
• Quality & Regulatory Affairs: Technical implementation of one or more of the following LIMS, RIMS, QMS, CAPA, Product labelling, documentation management, audit tracking tools.
• Process knowledge of Manufacturing and Quality Assurance processes: Production planning, execution, inventory management, quality management, quality and batch, master data management (material, bills, routes).
• Integration knowledge: Connecting Core and Edge systems – such as connections with Regulatory management, Quality management, external planning and warehouse management systems. This includes working with procurement, legal and vendors on statements of work to deliver integration build and test.
• Journey to the Cloud: Archiving and moving in house platforms to cloud solutions
• Business Intelligence & Self Service reporting: Use of best practice options with PLM and ERP plus multi-source data models via Cubes / Data Lake, PowerBI, embedded analytics, AI & Machine Learning an advantage.
• Business Requirements: Processes knowledge of business requirements elicitation techniques, such as day in the life, use cases, prototyping, questionnaires, etc. Applies appropriate requirements gathering approach based upon the situation and audience. Agile, Sprint, roadmap, backlog concepts welcomed.
• Financial Acumen: Processes skills needed to perform cost benefit analysis related to complex process enhancements and projects. This includes assisting development of Total Cost of Ownership (TCO) for subscription based applications.
• Analytical Skills: Ability to analyze business needs, bring market knowledge, identify viable alternative solutions, and present the business/technical impact of the solutions.
• Verbal Communication Skills: Demonstrates strong verbal communication skills including the ability to understand oral descriptions of complex business processes and technical content. Converses using common business vocabulary, avoiding technical jargon. Takes measures to test common understanding including paraphrasing and slowing their speech pattern.
• Written Communication Skills: Demonstrates strong written communication skills including the ability to document complex business processes and technical content using common business terminology. Uses visual aids like process flows or decision tables to supplement verbal explanations

#LI-Hybrid

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP). ​

• The anticipated base pay range for this position is $120,000 - $175,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.​
• This position is also eligible to participate in the Hollister Corporate Bonus Plan. The Company also provides a unique Benefit of Employee Share Ownership Program (BESOP) program based on earnings and length of service. ​

• The Company’s health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs. ​
• The Company’s 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants “safe harbor” matching contributions. ​
• The Company’s paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status. ​
• The Company's additional benefits include; education assistance and adoption assistance benefit programs.

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 34626