Lead Business Systems Analyst

Summary

Lead Business Systems Analysts are responsible for analysis, design, testing, and implementation of business processes and the software applications that support these business processes. Business Systems Analysts provide business value through their collaboration with business counterparts and senior application team members, assuring existing business processes are functioning efficiently and designing business process enhancements and extensions, to ensure that technology supports key business processes. The Lead Business Systems Analyst should have strong knowledge of business activities and processes within designated business function and partner effectively with the business to ensure that IT delivers business value. This role functions as the product owner for contact center technology enterprise wide (Five9 technology) and as VCC Administrator.  

Hollister Incorporated operates in a hybrid work environment. Employees are required to come into the office a minimum of 4 days per week.  Sponsorship to work in the US is not available for this position.

Responsibilities

Solution Delivery:

• Implements business process solutions and enhancements. Working in collaboration with business counterparts and with oversight from senior IT resources, analyze current business processes, elicit new business requirements, develop functional process design, and associated reporting necessary to provide management oversight of the business process.
• Maintains knowledge of current process standards within their function. With support of senior application team members, understands the impact of process changes to the existing environment.
• Translates business requirements, functional designs and business scenarios into comprehensive test plans that are used to confirm business processes function as intended prior to implementation. Performs detailed unit testing to assure technical design meets functional requirements. Collaborates with business counterparts and senior application team members to assure integration testing includes all necessary business process variations.

Operating Environment

• Supports critical business processes in the area of specialization ensuring that the application platform deliveries the required business capabilities to the required specifications. Ensures that production fixes are resolved in a timely manner and following the required IT protocols.
• Develops documentation related to business process design including high level business process overviews, detailed functional specifications, and visual aids such as business process flows. Maintains current documentation as processes evolve over time. Tailors the content of documentation appropriately to the intended audience.
• Performs training of business counterparts related to implementation of new business processes. Shares best practices on current business processes with business counterparts across the organization to assure effective and efficient usage of software applications.
• Leads the implementation of routine process changes and system enhancements with oversight from senior IT resources. 

Business Partnering

• Builds strong collaborative relationships with multiple business stakeholders, managing expectations, providing a clear point of contact within IT for each business stakeholder and acting as a bridge between IT and the business for technology business initiatives. Business Partnering with customer experience and clinical education business function on technology ideation.
• Is an integral part of the business technology initiatives project and initiatives intake process partnering with business stakeholders, IT solution architect and IT Leadership to define the IT / Business initiatives roadmap and develop and advance initiatives through the project intake and assessment process.
• Understands how services currently offered by IT can be put to best use and create value for the business, working collaboratively with the IT Leader and business stakeholders to define and prioritize technology initiatives that will bring the most business benefit.

Essential Functions of the Role

Education & Work Requirements

Education & Work Preferences

• Possesses deep enterprise wide application knowledge in the designated business function. Application knowledge includes configuration of business processes, key integration points between modules, related master data, and transactional execution.
• Maintains current knowledge of the business trends and technology developments and applies this knowledge to meet the business challenges.
• Strong expertise in desktop applications essential to the position including Visio for process flow diagrams, Excel and/or Access for large scale data analysis.
• Strong knowledge of business requirements elicitation techniques, such as use cases, prototyping, questionnaires, etc. used in the business analysis discipline. Applies appropriate requirements gathering approach based upon the situation and audience.
• Possesses financial acumen necessary to perform basic cost benefit analysis related to low complexity process enhancements.
• Strong business partnering skills to be able to align business needs to technology solutions to deliver business value.
• Strong analytical skills to identify business needs, formulate viable alternative solutions, and present the business/technical impact of the solutions.
• Strong verbal communication skills including the ability to understand oral descriptions of complex business processes and technical content. Converses with business users using common business vocabulary, avoiding technical jargon. Takes measures to test common understanding including paraphrasing and slowing their speech pattern.
• Strong written communication skills including the ability to document complex business processes and technical content using common business terminology. Uses visual aids like process flows or decision tables to supplement verbal explanations.

Competencies