Senior Technician II IT Services & Support

We Make Life More Rewarding and Dignified 

Location: ​Kaunas​
Department: ​Information Technology 

Responsibilities:

• Provide technical support for applications, desktops, laptops, and mobile devices; configure and troubleshoot equipment
• Act as the single point of contact for associates’ IT inquiries
• Follow established procedures and use an incident management system to log, track, and resolve technical issues
• Maintain communication with users via phone and email, ensuring timely follow-up and SLA compliance
• Escalate complex issues to senior technicians as needed
• Create and maintain support documentation for end-user technologies
• Stay up to date with emerging industry trends and identify new capabilities to meet business needs
• Maintain strong knowledge of business processes and IT systems
• Support continuous improvement initiatives for Service Desk operations
• Apply a structured, customer-focused approach to troubleshooting and decision-making

Requirements:

• 2–5 years of IT or customer service experience
• Associate's degree / diploma in IT, or 5 years of progressive experience with a high school diploma
• Associate degree or diploma in an IT-related field; certifications like Microsoft, Cisco, CompTIA, Security+ are a plus
• Technical knowledge of PC hardware/software, handheld terminals, and multifunction printers
• Solid understanding of LAN/WAN/TCPIP network topology
• Ability to read technical manuals and procedural documentation
• Self-motivated, able to prioritize tasks in a fast-paced environment
• Able to lift and transport moderately heavy equipment
• Experience with Service Desk processes and ticketing systems
• Strong customer service orientation
• MS Office 365 experience is a plus

Company offers:

• Learning and development-oriented culture
• Additional bonus based on company performance
• A benefits package, including health insurance, to support your well-being
• Flexible working hours
• Fresh and healthy breakfast and lunch at our site's restaurant, available at an exclusive company price
• Team-building, summer festivals, and special events
• Associate well-being program – free professional consultations with psychology, law, and finance specialists
• Free charging stations for electric cars
• 24/7 accident insurance.

We guarantee confidentiality and will inform only selected candidates.

Salary

2300-3400 €/mon. gross
From 2300€/gross after assessing your competencies and work experience.

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 34386