|
Hollister Incorporated is a global medical device company with a 100+ year history deeply rooted in Our Mission of making life more rewarding and dignified for those who use our products and services. Working here means having every opportunity to achieve your goals – and to help others achieve theirs, too.
A pioneer in advancing Ostomy Care, Continence Care, and Critical Care, with solutions that serve our loyal end-users with integrity, we are proud to deliver a global impact: thousands of Associates in more than twenty countries manufacturing products on three continents and serving customers in eighty countries. As good stewards, we are progressing the company into the next hundred years with a spirit of innovation.
As a Dynamics CE Solution Architect, you will play a key role in designing and implementing customer engagement solutions using the Dynamics 365 platform. Your responsibilities will include, working with the Dynamics Platform team to lead the architecture and design phases, ensuring that solutions align with business requirements and best practices. You will work closely with stakeholders to gather requirements, define functional and technical specifications, and create comprehensive solution designs. Additionally, you will oversee the development and deployment of customisations, integrations, and extensions to enhance the capabilities of Dynamics 365 Customer Engagement.
In this role, you will collaborate with cross-functional teams, including developers, consultants, and business analysts, to deliver high-quality solutions on time and within budget. You will provide technical leadership and guidance throughout the project lifecycle, ensuring that solutions are scalable, maintainable, and aligned with organizational goals. You will also mentor junior team members, fostering their professional growth and contributing to a collaborative and innovative work environment. Your expertise in Dynamics 365 Customer Engagement will be essential in driving business success and enabling effective customer relationship management.
Key components of the role include:
- Maintenance, Implementation, and Lifecycle Management: You will consistently maintain the Dynamics CE system, promptly addressing issues to ensure smooth operation. Overseeing the entire system lifecycle, from design to deployment and support, you will ensure efficiency and alignment with business needs.
- Collaboration and Mentorship: You will collaborate with Solution Architects and Consultants on business transformation initiatives, ensuring alignment and innovative solutions. You will foster teamwork for effective project delivery. Mentoring juniors, you'll provide feedback, share knowledge, and encourage continuous learning, enhancing the team's capabilities and contributing to organizational success.
- Timely and High-Quality Deliverables: You will ensure timely, high-quality project completion through meticulous planning, resource management, and progress monitoring. Your expertise in problem-solving will provide robust, scalable solutions, ensuring system efficiency. Encouraging teamwork and open communication, you'll create a supportive environment that enhances team performance and drives successful project outcomes and continuous improvement.
|
|
Solution Design:
- Lead the architecture and design phases for Dynamics 365 Customer Engagement (CE) solutions.
- Ensure solutions align with business requirements and adhere to best practices and industry standards.
- Create comprehensive solution designs that address both functional and technical requirements.
- Develop and maintain documentation for solution designs, including diagrams, flowcharts, and technical specifications.
Requirements Gathering:
- Collaborate with stakeholders to gather and analyze business requirements for Dynamics 365 CE solutions.
- Conduct workshops and meetings with business users to understand their needs and translate them into technical requirements.
- Define and document functional and technical specifications for solutions, ensuring clarity and completeness.
- Continuously review and refine requirements to ensure they remain aligned with business objectives and evolving needs.
Development Oversight:
- Oversee the development and deployment of customizations, integrations, and extensions for Dynamics 365 CE.
- Provide guidance and support to development teams, ensuring adherence to design specifications and coding standards.
- Conduct code reviews and quality assurance checks to ensure high-quality deliverables.
- Coordinate with testing teams to plan and execute testing activities, including unit testing, integration testing, and user acceptance testing.
Lifecycle Management:
- Manage the entire lifecycle of Dynamics 365 CE solutions, from initial design to deployment and ongoing support.
- Ensure that all stages of the lifecycle are executed efficiently and effectively, addressing any issues.
- Monitor system performance and make necessary adjustments to optimize performance and scalability.
- Plan and execute system upgrades and enhancements, ensuring minimal disruption to business operations.
Collaboration:
- Work closely with cross-functional teams, including developers, consultants, business analysts, and project managers.
- Foster a collaborative environment that encourages open communication, knowledge sharing, and teamwork.
- Coordinate efforts across teams to ensure alignment with project goals and timelines.
- Engage with external vendors and partners as needed to support solution implementation and integration.
Technical Leadership:
- Provide technical leadership and guidance throughout the project lifecycle, from design to deployment and support.
- Ensure that solutions are scalable, maintainable, and aligned with organizational goals and best practices.
- Stay current with industry trends, emerging technologies, and best practices in Dynamics 365 CE and related areas.
- Advocate for and implement innovative solutions that drive business success and efficiency.
Mentorship:
- Mentor junior team members, providing guidance and support to help them develop their skills and grow professionally.
- Share knowledge and experience with team members, fostering a culture of continuous learning and improvement.
- Provide constructive feedback and conduct regular performance reviews to help junior team members achieve their goals.
- Encourage and support professional development opportunities, such as training and certifications.
Problem-Solving:
- Address complex technical challenges, providing robust and scalable solutions that meet business needs.
- Conduct root cause analysis for system issues and implement effective solutions to prevent recurrence.
- Develop and maintain troubleshooting guides and documentation to support ongoing system maintenance and support.
- Engage with stakeholders to identify and resolve any issues that may impact solution implementation and performance.
Quality Assurance:
- Ensure high-quality project deliverables through meticulous planning, resource management, and progress monitoring.
- Develop and implement quality assurance processes and standards for Dynamics 365 CE solutions.
- Conduct regular reviews and audits to ensure compliance with quality standards and best practices.
- Continuously monitor and improve quality assurance processes to enhance solution delivery and performance.
Business Transformation:
- Support business transformation initiatives by ensuring solutions are innovative, effective, and aligned with strategic objectives.
- Engage with business stakeholders to understand their goals and objectives, and align solutions accordingly.
- Identify opportunities for process improvement and automation to enhance business efficiency and effectiveness.
- Champion change management efforts to ensure smooth adoption and implementation of new solutions.
.
|
