Senior Technical Architect, Dynamics CE

Hollister Incorporated is a global medical device company with a 100+ year history deeply rooted in Our Mission of making life more rewarding and dignified for those who use our products and services. Working here means having every opportunity to achieve your goals – and to help others achieve theirs, too.

A pioneer in advancing Ostomy Care, Continence Care, and Critical Care, with solutions that serve our loyal end-users with integrity, we are proud to deliver a global impact: thousands of Associates in more than twenty countries manufacturing products on three continents and serving customers in eighty countries. As good stewards, we are progressing the company into the next hundred years with a spirit of innovation.

As the CE Technical Architect, you will play a pivotal role in maintaining, implementing, and deploying solutions that accelerate business growth. Your responsibilities will include, working with the rest of the Dynamics Platform team, to manage the entire lifecycle of the Dynamics 365 solution, from initial design and configuration of new solutions to deployment and ongoing support. You will work closely with other Dynamics Platform team, ensuring that business transformation initiatives are executed efficiently and effectively, with a strong focus on maintaining the current system as well as delivering new solutions on time and to the highest quality standards.

In addition to your technical responsibilities, you will also mentor junior team members, providing guidance and support to help them develop their skills and grow professionally. You will foster a collaborative and supportive working environment, encouraging open communication and teamwork. Your expertise will be essential in navigating complex technical challenges, ensuring that solutions are robust, scalable, and aligned with business objectives. By leveraging your knowledge and experience, you will contribute to the successful implementation of solutions that drive business success and support the organization’s strategic goals.

Key components of role include:

• Maintenance, Implementation and Lifecycle Management: You will consistently maintain the Dynamics system, promptly addressing issues for smooth operation. Overseeing the entire system lifecycle, from design to deployment and support, you will ensure efficiency and alignment with business needs.
• Collaboration and Mentorship: You will collaborate with Architects and Consultants on business transformation, ensuring alignment and innovative solutions. You will foster teamwork for effective project delivery. Mentoring juniors, you'll provide feedback, share knowledge, and encourage continuous learning, enhancing the team's capabilities and contributing to organizational success.
• Timely and High-Quality Deliverables: You will ensure timely, high-quality project completion through meticulous planning, resource management, and progress monitoring. Your expertise in problem-solving will provide robust, scalable solutions, ensuring system efficiency. Encouraging teamwork and open communication, you'll create a supportive environment that enhances team performance and drives successful project outcomes and continuous improvement.

Responsibilities:

Solution Maintenance and Implementation

• Ensure the Dynamics CE system is consistently maintained and updated.
• Implement new solutions that align with business needs and objectives.
• Customize and configure the system to meet business requirements.
• Monitor system performance and address any issues promptly.
• Ensure seamless integration with other business systems and applications.

Lifecycle Management

• Oversee the entire lifecycle of the Dynamics CE system, from initial design to deployment of new solutions.
• Manage system upgrades and enhancements to keep the system current.
• Coordinate with stakeholders to ensure alignment with business goals.
• Develop and maintain documentation for system processes and configurations.

Collaboration

• Work closely with other Architects, Consultants and Developers to design and implement solutions.
• Facilitate communication between technical and non-technical team members.
• Participate in project planning and strategy sessions.
• Share insights and best practices to improve team performance.
• Coordinate with external vendors and partners as needed.

Timely and High-Quality Delivery

• Play a key role in developing project plans with clear timelines and milestones.
• Maintain high standards of quality in all deliverables.
• Conduct regular reviews and quality checks throughout the project lifecycle.
• Address any issues or delays promptly to keep projects on track.

Mentorship

• Provide guidance and support to junior team members.
• Offer constructive feedback to help them improve their skills.
• Encourage a culture of continuous learning and professional development.
• Lead by example and demonstrate best practices in all tasks.
• Foster a positive and collaborative team environment.

Problem-Solving

• Identify and analyze complex technical challenges.
• Develop robust and scalable solutions to address these challenges.
• Implement troubleshooting procedures to resolve system issues.
• Collaborate with team members to brainstorm and test solutions.
• Document solutions and share knowledge with the team.

Supportive Environment

• Promote open communication and teamwork within the team.
• Encourage collaboration and knowledge sharing among team members.
• Recognize and celebrate team achievements and milestones.
• Provide a safe space for team members to voice concerns and ideas.
• Foster a culture of mutual respect and support.

Continuous Learning

• Stay updated with the latest Dynamics 365 CE features and updates.
• Share new knowledge and insights with the team.
• Implement best practices and innovative solutions in projects.
• Encourage team members to pursue continuous learning opportunities.

Essential Functions of the Role**:

• Strong written, oral communication, and influencing skills with the ability to effectively interact with multiple levels of management and diverse personality types.
• Strong documentation and knowledge capture/transfer skills to ensure a comprehensive knowledge base.
• Able to work independently; manage change and adapt approach in an evolving situation.
• Team-player with the ability to work within a collaborative environment assuming the voice of diligence and influencing without authority.
• Ability to collaborate with multiple Agile teams concurrently.
• Ability to collaborate with global cross-functional teams and stakeholders.
• Strong problem solving and analytical skills.

Work Experience Requirements

• Number of Overall Years Necessary: 8-12

• 5+ years of experience in implementing, customizing, configuring and managing Dynamics 365 CE solutions
• Deep understanding of Dynamics 365 CE modules and functionalities.
• Proven experience with Azure services and cloud-based solutions
• Strong background in software development and architecture.
• Strong communication skills to convey technical concepts to non-technical stakeholders
• Experience in leading and mentoring technical teams and providing guidance and support to junior team members.
• Ability to foster a collaborative and supportive working environment and work closely with cross-functional teams.

Education Requirements

• BS/BA Computer Science or equivalent related field of study
• Relevant Microsoft certification in Dynamics 365 CE

Specialized Skills/Technical Knowledge:

• Experience of Dynamics CE architecture and capabilities at enterprise level
• Dynamics CE environment management, from solution packaging to deployment.
• Design & Development experience in Dynamics CE including Customer Service
• Experience of Power Platform development (Power Apps Portals, Model-Driven / Canvas Apps), Dataverse, Power Automate.
• Hands on experience in design and customization and extension of Dynamics CE
• SQL Server with custom report experience through (SSRS) and FetchXML
• .NET Framework Version 4.5 or above including strong WCF\ Web API experience
• Knowledge of Web development, HTML, CSS, JSON, XML, Javascript and SQL
• C# and OOPS concepts