Secure Start Operations Coordinator

Summary:

The purpose of the Secure Start Services Operations Coordinator role is to manage end-user enrollment into Secure Start Services, manage free of charge sample requests and maintain accuracy with all data entry assignments. This position will be responsible for overseeing and executing the set protocols for Salesforce data management to ensure every consumer receives a five-star enrollment and sampling experience.

Responsibilities:

• Learn and maintain strong Hollister product knowledge.
• Qualify orders as enrollments or resamples based on a set of criteria.
• Search for existing users in database and/or create new customer profiles.
• Validate enrollments in an RPA environment.
• Accurately add relevant datapoints into Salesforce.com to maintain data integrity.
• Input orders and comply with special instruction on order form.
• Communicate disqualified or pending enrollments to appropriate team.
• Comply to sample formulary quantities and SKUs.

Essential Functions of the Role**:

• Hands on Experience in Sales Force.com (SFDC) - Preferred
• Team Collaboration (India & Global (US) Team)
• Basic Excel
• Order Management
• Time Management

Work Experience Requirements

• 1-2 Years of Experience in Order Management or SalesForce.Com (SFDC) tool.
• Experience with Microsoft Office/Outlook/SFDC Data Management

Education Requirements

• Requires Bachelor’s Degree or University Degree or Equivalent.

Specialized Skills/Technical Knowledge:

• Demonstrate Problem Solving Skills
• Must have Excellent Verbal, Written Communications Skills.
• Strong Team Player
• Strong Service & Result Orientation
• Participate/Lead Continuous Improvement in Process.