Customer Support Rep

Summary:

This position processes sales orders, credits, and returns to customers who directly order product from Hollister, including business-to- business (B2B), direct to consumer (DTC), hospitals, Veteran Affairs.

Responsibilities:

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Receive Orders and Enter into SAP System –

• Receive and enter FAX, e-mail orders and myHollister.com requests
• Enter sample orders
• Process ESKER faxes for future automated process
• Provide order verification

• Request proof of delivery and/or tracers
• Create one-step returns, credit and debit requests
• Account Maintenance (bill to, sold to, invoice delivery method)
• Utilize the SAP system to its fullest capacity
• Be a positive influence on the team

Essential Functions of the Role**:

• Computer typing
• Ability to work greater than 40 hours if need arises
• Ability to sit for long periods of time (6-8 hours)
• Ability to wear Headsets for long periods of time

Work Experience Requirements

• 3+ years experience in customer service related field
• Demonstrated success in a responsible clerical/secretarial position

Education Requirements

• High School Diploma
• Associate's preferred

Specialized Skills/Technical Knowledge:

• Demonstrate skill problem solving
• Excellent communication and listening skills (phone and in person)
• Strong team player
• Strong service orientation
• Strong results orientation

Local Specifications (English and Local Language):

•      English