Customer Service Representative

We Make Life More Rewarding and Dignified 

Location: ​Denmark​
Department: Customer Service

Join our Company to make a difference in people's life!!!

The Customer Service Representative is responsible in collaboration with the rest of the Nordic Customer Service organization to support the Nordic Business Units to secure the delivery of a superior customer experience. The Customer Service Representative role will take lead on the management of customer orders and calls, is lead internally for the process of customer complaint registration and is expected to handle other customer related matters on demand. The Customer Service organization also support the Sales and Marketing organization with various on demand tasks related to external activities.
A key factor for the success of this role is to have a close cross-country and cross-functional collaboration within the Nordics.

Responsibilities:
• Deliver a superior customer experience for both our internal and external customers.
• Handle orders, calls, backorders and claims based upon the KPI for the department.
• Outbound calls to customers and pro-active approach towards customers and collaboration partners based upon request.
• Administrative back-office tasks: tender support, pricelists updates, etc.
• Quality and high degree of service is an important focus area.
• Performance driven approach towards our daily tasks to secure an efficient handling of tasks.
• During the year participate in customer events.
• Daily handling of office tasks such as sample and marketing material handling, office supply.
• Written and oral communication with customers and end users.

Essential Functions of the Role
Present in our local office in Kgs. Lyngby.

Work Experience Requirements
• Customer Service Experience
• Background in medical device/nursing or equivalent is an advantage. 

Specialized Skills/Technical Knowledge:
• Ability to work under own initiatives.
• Ability to work under pressure and prioritize activities.
• Willingness to learn and adapt fast to changes.
• Good communication, interpersonal, service and networking skills – strong oral and written comprehension and expression
• Confident and competent on the telephone, in person, in writing professional e-mails and in a customer-facing environment.
• Great experience & knowledge of SAP
• Good level of competence in Word, Excel, Powerpoint, CRM system, outlook, E-commerce (highly recommended)
• Team player with a friendly, helpful attitude who goes the extra mile to get the job done.

Key Internal Relationships
• Nordic Sales Organisation
• Nordic Marketing Organisation
• Key Account Manager, Nordics

Local Specifications (English and Local Language):
• Fluent in English & one Nordic language (written and spoken).
• Familiarity with other Nordic languages is a plus. 

Salary & Benefits

The anticipated base salary range for this position is DKK 354.165 - DKK 556.545. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors. This position is also eligible to participate in the Hollister HPM Scheme with potential to earn up to 7,5 % of annual base salary.
Other benefits:
•    Vacation days in accordance with the Danish Holiday Act + 5  “Feriefridage” days
•    Pension Scheme 7% Employee, 14% Employer – by AP Pension
•    Possibility to work from home 1 or 2 days per week
•    Health Insurance by Sundhedssikring, including Rehabilitation, Health Counseling (Offered for managing chronic conditions such as diabetes, high blood pressure, cardiovascular disease, COPD, and severe obesity), Personal Health Programs, Youth Counseling (for individuals aged 16-27 years), Telephone Psychological Help, Online Dietitian Consultations, Foot Therapy
•    Critical Illness cover
•    Annual Salary Review 
•    Home internet reimbursement
•    Free snack/beverages in Lyngby office
•    Company Credit Card
•    Employee Assistance Program
•    Opportunities of growth & structured development plans
•    Internal recognition scheme 

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.