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Internal Sales Specialist

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Date: Mar 15, 2023

Location: Winnersh, UKM, GB

Company: Hollister Incorporated


The Sales Support Specialist will execute Internal Sales projects for Hollister UK improving patient outcomes through conversion, product upgrade, warm transfer and execution of an efficient and supportive patient sample journey. This will also include secondments to Fittleworth (our sister Company) for the execution of specific patient-oriented projects and will involve working closely with the sales and marketing teams and key customers/nurses across the Product Business Unit (PBU) and Service Business Unit (SBU) to make life more rewarding and dignified for people who use our products and services.


The role will also include supporting and working with the Secure Start Team to support patients through the entire Pathway and to promote the benefits of Hollister and Dansac products to those patients on competitor brands and non-premium tech products. The delivery and management of the digital marketing campaigns will also be a key focus of the role.


This role is on a 12 month fixed term contract basis to cover a period of maternity leave. 


  • Develop and refine the end to end sales processes (CSS) to maximise patient conversion, retention and upgrade, including timely sampling and follow up.
  • Overcome objections of potential conversion/ new sales opportunities providing supplementary literature and material for consumer use where applicable
  • Maintain and expand company data base of prospective end users using ethical selling processes and obtaining GDPR consents
  • Educate on product features and benefits where relevant
  • Appropriately communicate brand identity and position including the Skin Health Alliance
  • Use clinical guides and tools where appropriate to support consumers with better solutions for their needs
  • Keep knowledge of Competitor products up to date, knowing what needs to be captured and fed back from calls
  • Participate in periodic sales training and development, including product, clinical, marketing programs, customer care, and commercial excellence
  • Provide market insights and feedback based on the trends identified from the various workstreams and projects.
  • Track, monitor and present KPIs and digital marketing initiatives/campaigns progress to wider organisation
  • Coordinate and initiate a call plan/cycle/journey for end users subscribed to the Secure Start program, focussing on month 6 calls and identifying other opportunities throughout the Pathway
  • Support the Secure Start team through the delivery of the entire patient Pathway during peak times
  • Upgrade end users from legacy Hollister and Dansac products to most technologically beneficial/new products within portfolio across the Secure Start/Consumer database
  • Actively participate in digital marketing campaigns and activities providing vital input based on end user interactions
  • Monitor and report on sample requests via digital marketing campaigns ensure standardized, timely follow up to close new business
  • Collaborate with the SBU on specific projects to convert and upgrade patients to our products to improve their outcomes
  • Actively work collaboratively with the Company nurse team, Territory Managers, Secure Start, in order to identify and develop strategic sales approaches and new work streams
  • Make CRM amendments to accounts, sample requests, existing data base end users
  • Conduct research to identify leads and reach business targets via telephone, email, webinar
  • Where necessary support marketing efforts such as trade shows, association events, patient open days
  • Identify where improvement is needed in sales practices and make suggestions for improvement


Work Experience Requirements:

  • Number of Overall Years Necessary: 2 - 5
  • Previous experience in outbound calling and phone sales
  • Demonstrated experience of proficiency with typing and navigating software platforms


Education Requirements:

  • 5 x GCSE’s grade A-C
  • A’ Levels or equivalent desirable
  • Sales experience ( non-phone) desirable but not required
  • SFDC/CRM Experience and desirable but not required


Specialized Skills / Technical Knowledge:

  • Strong communication and interpersonal skills and dedication to customer satisfaction
  • Ability to interpret sales data and apply this to the role
  • Excellent self-motivational skills - able to work well within in a team but also to be able to work alone
  • Desire to make like more dignified and rewarding for health care professionals and end users
  • High level of self-awareness, resilience and ability to be open and candid
  • Dependability, takes ownership, follows through and has a willingness to support the team and the wider business, ability to get it done
  • Collaboration, has the ability to work closely with stakeholders to deliver project objectives
  • High level of empathy and comfortable speaking and engaging with people over the phone
  • Excellent communication, verbal, and written skills
  • Takes initiative with the ability to drive continuous process improvement
  • Excellent IT skills specifically CRM management, Power Point and Excel


Local Specifications (English and Local Language):

  • Fluent in English – written and verbal

Hollister Incorporated is an independent, employee-owned company that develops,manufactures, and markets healthcare products worldwide. The company develops and manufactures products for ostomy care, continence care and critical care, and also develops educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, it has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider Inc (JDS Inc), a 100 year old company. Hollister is guided by the shared Mission of JDS Inc, to make life more rewarding and dignified for people who use its products and services. 

Hollister is an EO employer – M/F/Veteran/Disability

Job Req ID: 31390

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