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Key Accounts Manager, IDN - Southeast Region

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Date: Jan 1, 2022

Location: Libertyville, IL, US

Company: Hollister Incorporated

We Make Life More Rewarding and Dignified

Location: Libertyville 
Department: Sales 

The Key Account Manager will develop and implement account level strategies and tactics within the assigned portfolio of strategic accounts. The field- based position will establish relationships with key decision makers and establish their self as the single point of contact within the corporate suite. Critical to success will be leading the field to drive overall sales of the entire Hollister product and service portfolio to meet and/or exceed sales goals.


Relationship Management

  • Establish self as the single point of contact within the key account that provides a coordinated Hollister approach
  • Establish, maintain and grow business relationships with key accounts working to understand and meet customer’s needs consistent with the Hollister Mission
  • Establish self as a lead for development and execution of customer strategies with internal Hollister team

Selling Skills, Negotiations and Marketing

  • Achieve sales goals through team selling within the corporate suite environment; provide accurate forecasting where required
  • Develop thorough business plans by organizing customer level sales strategies and implementation plans designed to drive sales growth
  • Effectively communicate, collaborate and lead a team selling approach
  • Effectively interface with pricing and contract function groups to facilitate effective contracting strategies
  • Establish pricing and product positioning strategies to meet customer needs
  • Facilitate customer support initiatives and lead conflict resolution, when needed


  • Establishes strong internal networks with various Hollister departments to support position including pricing and contracts, finance, marketing, field sales, customer service, logistics, clinical education, legal and administration
  • Demonstrates effective written and verbal communication skills, business acumen and ability to lead in matrix organization

Product and Market Knowledge

  • Completes all required training and demonstrates proficiency in each competency of focus
  • Utilizes resources provided to enhance market knowledge and incorporate into strategies
  • Builds and maintains awareness of on-going industry changes as they relate to Hollister’s functional areas of focus
  • Utilizes salesforce.com, Analytic Reporting, US lifelines, and other MDSI tools effectively

Essential Functions of the Role:

  • Ability to travel by plane, car and train
  • Travel up to 50%



Work Experience/Education:

  • Number of Overall Years Necessary: 8-12
  • 8+ years of experience in medical sales, preferably within the healthcare market
  • Experience in selling to distributor customers, hospitals, home health and/or B2B preferred
  • Prior people management experience preferred
  • Bachelor’s Degree
  • Demonstrated team leadership roles a plus

Specialized Skills/Technical Knowledge:

  • Understanding of the Healthcare continuum selling process
  • Good computer skills, especially utilizing Power Point and Excel
  • Strong results orientation and a demonstrated track record of effective consultative and strategic selling process
  • Financial/executive suite sales experience preferred
  • Excellent written and verbal communication skills along with strong presentation skills required
  • Matrix management experience preferred
  • Strong team leadership skills required
  • Ability to succeed with minimal supervision
  • Demonstrated self-starter
  • Must be able to travel up to 50%
  • Must reside in Portfolio 

Local Specifications (English and Local Language):

  • English speaking and writting proficiency


 Please note you must be fully vaccinated for COVID-19 in order to be considered for this position.

Hollister Incorporated is an independent, employee-owned company that develops,manufactures, and markets healthcare products worldwide. The company develops and manufactures products for ostomy care, continence care and critical care, and also develops educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, it has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider Inc (JDS Inc), a 100 year old company. Hollister is guided by the shared Mission of JDS Inc, to make life more rewarding and dignified for people who use its products and services.  www.Hollister.com 

Hollister is an EO employer – M/F/Veteran/Disability

Job Req ID: 29808

Nearest Major Market: Chicago

Job Segment: Field Sales, Marketing Manager, Relationship Manager, Medical Sales, Sales, Marketing, Customer Service