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Acute Care/Home Health Coordinator

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Date: Jul 29, 2022

Location: Libertyville, IL, US

Company: Hollister Incorporated

We Make Life More Rewarding and Dignified

Location: Libertyville 

This position will be responsible for facilitating and building ongoing relations with Acute Care (AC) and Home Health (HH) nurses, focused on WOC nurses, for the purposes of communicating the benefits of Secure Start Services to their patients, and facilitating patient consent and enrollment.  The AC/HH Coordinator will work in a regional capacity, to support acute care and home health nurses through inbound/outbound communication and field travel.  Additionally, working with Sales Specialists, Region Manager, and appropriate KAM roles to develop region specific plans to generate enrollments and increase patient consent. Hollister Incorporated is operating in a hybrid working environment. Hollister Incorporated is operating in a hybrid working environment.


Secure Start Nurse Participant Relationship Management – 40%

  • Maintain regular contact with Secure Start participating Acute Care and Home Health nurses within assigned territory.
  • Collaborate with Field Sales Specialist and KAM (as required) to ensure consistency of message and to help identify additional enrollment/patient consent opportunity within an account.
  • Product services training and education through telephone support and formally, through on-site presentation as indicated.
  • Provide additional support on issues/concerns as needed.
  • Provide feedback/updates to AC/HH WOC nurses concerning progress/status of enrolled patients.

Non-participant Nurse Education – 20%

  • In partnership with Field Sales Specialist and KAM, identify targeted acute care hospitals/facilities and appropriate acute care nursing contacts.
  • Provide education on Secure Start Services to support AC/HH WOC nurse in    discussing the service with her patients.
  • Provide additional follow-up (samples, documentation, training, etc) as needed.
  • Manage all regional inbound nurse calls and answer queue calls as needed.
  • Coordinate patient enrollment process with nurses as required.

Achieve Business Goals and Objectives – 20%

  • Achieve established metrics and goals on a weekly, monthly and quarterly basis.
  • Comply with all HIPPA policies and procedures and attend training as necessary.
  • Develop and execute annual Region business plan.  Review progress at a minimum quarterly.
  • Ability to target accounts from distributed reporting.

Team Collaboration and Relationship Building – 20%

  • Partner with field sales to identify key AC/HH targets and develop tactical plans to achieve goals
  • Attend joint Acute Care/HH Coordinator team meetings as necessary.
  • Collaborate with peers at the AC and HH level in addition to the Customer Service Advisor team to identify best practices to support the achievement of Regional and team goals.


Essential Functions of the Role:

  • Ability to do occasional travel (10-15% domestic)
  • Ability to wear a headset
  • Ability to sit for long periods of time (6 – 8 hours)
  • Ability to work greater than 40 hours if need arises
  • Local specifications/language: English (written and verbal)

Work Experience Requirements
Number of Overall Years Necessary: 2-5

  • Demonstrated ability to exercise judgement independently
  • Previous experience with customer service
  • Excellent communication skill both over the phone and in person
  • Goal oriented, Self-starter
  • Ability to develop and execute business plans
  • Ability to collaborate cross-functionality

Education Requirements

  • Bachelor’s Degree

Specialized Skills/Technical Knowledge

  • Computer knowledge including Microsoft Word, Excel, Outlook, Web-based applications and Windows-based navigation
  • SAP/CRM experience and CISCO applications desirable but not required

All applicants must be fully vaccinated against COVID-19 to be considered for this position


Our Total Rewards package in aggregate is above market and includes competitive pay, generous paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).

Hollister Incorporated is an independent, employee-owned company that develops, manufactures, and markets healthcare products worldwide. The company develops and manufactures products for ostomy care, continence care and critical care, and also develops educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, it has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider Inc (JDS Inc), a 100 year old company. Hollister is guided by the shared Mission of JDS Inc, to make life more rewarding and dignified for people who use its products and services. 

Hollister is an EO employer – M/F/Veteran/Disability

Job Req ID: 30622

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