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Senior IT Services and Support Technician

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Date: Oct 8, 2021

Location: Kaunas, KU, LT

Company: Hollister Incorporated

We Make Life More Rewarding and Dignified

Location: Kaunas 
Department: Information Technology 


  • Work within a global team structure providing IT support for Windows-based computer systems.
  • Provide level 1 & 2 technical support to office users and production teams in a manufacturing environment.
  • Use an Incident/ticket management system to track associate technical requests for IT assistance.
  • Good customer-facing skills and team orientation.
  • The logical approach to troubleshooting, decision making, and focused on improving Service Desk processes.



  • A minimum of  2-5 years of experience in the IT supports industry.
  • Good understanding of troubleshooting  IT hardware and software i.e. PC/Printer/Mobile Devices/Windows OS/Android.
  • Ability to multitask and prioritize IT issues.
  • Basic understanding of IT  Infrastructure i.e. LAN, WAN, WLAN, Virtual, Cyber.
  • University or College IT-related degree or diploma.
  • Able to read and understand technical manuals, procedural documentation.
  • Ability to conduct research into PC issues and products as required.
  • Very good English language skills.

An additional requirement that is nice to have but not essential: Networking, Server support, Microsoft 365, CompTIA, MCSA, MCSE, CCNA


Company offers:

  • Learning and development-oriented culture
  • Flexible working hours concept
  • Health insurance package
  • Accident insurance 24/7

Hollister Incorporated is an independent, employee-owned company that develops,manufactures, and markets healthcare products worldwide. The company develops and manufactures products for ostomy care, continence care and critical care, and also develops educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, it has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider Inc (JDS Inc), a 100 year old company. Hollister is guided by the shared Mission of JDS Inc, to make life more rewarding and dignified for people who use its products and services.  www.Hollister.com 

Hollister is an EO employer – M/F/Veteran/Disability

Job Req ID: 29512

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