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IT Technician - Intern Ballina Plant

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Date: May 4, 2019

Location: Ballina, MO, IE

Company: Hollister Incorporated

We Make Life More Rewarding and Dignified

Location: Ballina Office 
Department: Information Technology 

The candidate will ideally be in their 2nd or 3rd year of an IT related degree. The position is for 10-12 weeks commencing in May 2019. The candidate should be in a position to cover the vacation period of team members in IT Ballina.


Summary of Role


  • Junior IT Technician position reporting to on-site ServiceDesk Manager supporting office and production floor associates in a busy manufacturing facility.
  • 39 hours. 8am-5pm Mon-Thurs and 8am-4pm Friday.
  • Provide Level 1 and 2 technical support to customers via phone and in-person.
  • Manage all incidents/request using Cherwell ticketing system.
  • Supporting and troubleshooting hardware/software faults i.e. PC’s, laser and multi-function printers, handheld scanners, iPhones, and Cisco IPT phones.
  • Work on a range of issues including but not limited to network connectivity, peripheral connectivity, back-up and recovery.
  • Imaging and maintenance of laptops/desktops.
  • Maintaining a configuration management database i.e. keeping all hardware up to date in an Excel database.




  • The candidate must have completed or currently studying an IT related degree.
  • Windows 10 Operating System Knowledge i.e. Navigation and Troubleshooting.
  • Customer focused with ability to provide level 1 and level 2 IT support remotely and desk-side.
  • Ability to troubleshoot network connected peripheals i.e. use basic network tools.
  • Experience using remote support tools such as VNC & RDP.
  • Understanding of Active Directory Hierarchy.

Job Req ID: 27372

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