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IT Services & Support Technician - Ballina Plant

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Date: May 4, 2019

Location: Ballina, MO, IE

Company: Hollister Incorporated

We Make Life More Rewarding and Dignified

Role: IT Support Technician

Type: Permanent


A position has become available within our global manufacturing facility/plant in Mayo for an experienced IT Support Technician reporting to support our IT environment locally and globally. This position is based in our Ballina plant reporting to the ServiceDesk Manager.

This role will involve Level 1 and Level 2 support of our IT Infrastructure. You will work as part of a local team and a larger global team in a fast paced environment. This is a good opportunity for someone with strong IT analytical skills, dynamic problem solving, multi-tasking and excellent customer communications to work in a global environment. Excellent opportunity to advance your IT skillset and career.


Functions of this Role:


  • Provide IT support to office and production floor Associates.
  • Work as part of a team to solve/escalate issues as they arise and meet defined metrics/benchmarks.
  • Excellent customer service skills i.e. Desk side and remote.
  • Utilization of ITIL based ticketing system.
  • Support PC deployments, printers, HHT’s, Cisco IPT phones, SfB, Polycom Video Conferencing.
  • Travel to our global sites if required.
  • Ability to understand and implement IT operating procedures.
  • Active Directory, Networking and Server Architecture fundamentals.


Qualifications & Experience Required:


  • 2+ years working in a similar role.
  • A degree in an IT related discipline.
  • Strong customer communication skills.
  • Microsoft or Cisco certification desirable.
  • Troubleshooting skills of IT hardware and software systems e.g. PC/Printers/Mobile Devices
  • Ability to troubleshoot multiple issues at one time
  • Understanding of Network Infrastructure e.g. LAN, WAN
  • Ability to conduct research into PC issues and products as required.






We Make Life More Rewarding and Dignified

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