Senior Technician II IT Services & Support

Padarome gyvenimą pilnavertiškesniu ir oresniu

Vieta: Kaunas 
Padalinys: Information Technology 

Responsibilities:

• Provide technical support for applications, desktops, laptops, and mobile devices; configure and troubleshoot equipment
• Act as the single point of contact for associates’ IT inquiries
• Follow established procedures and use an incident management system to log, track, and resolve technical issues
• Maintain communication with users via phone and email, ensuring timely follow-up and SLA compliance
• Escalate complex issues to senior technicians as needed
• Create and maintain support documentation for end-user technologies
• Stay up to date with emerging industry trends and identify new capabilities to meet business needs
• Maintain strong knowledge of business processes and IT systems
• Support continuous improvement initiatives for Service Desk operations
• Apply a structured, customer-focused approach to troubleshooting and decision-making

Requirements:

• 2–5 years of IT or customer service experience
• Associate's degree / diploma in IT, or 5 years of progressive experience with a high school diploma
• Associate degree or diploma in an IT-related field; certifications like Microsoft, Cisco, CompTIA, Security+ are a plus
• Technical knowledge of PC hardware/software, handheld terminals, and multifunction printers
• Solid understanding of LAN/WAN/TCPIP network topology
• Ability to read technical manuals and procedural documentation
• Self-motivated, able to prioritize tasks in a fast-paced environment
• Able to lift and transport moderately heavy equipment
• Experience with Service Desk processes and ticketing systems
• Strong customer service orientation
• MS Office 365 experience is a plus

Company offers:

• Learning and development-oriented culture
• Additional bonus based on company performance
• A benefits package, including health insurance, to support your well-being
• Flexible working hours
• Fresh and healthy breakfast and lunch at our site's restaurant, available at an exclusive company price
• Team-building, summer festivals, and special events
• Associate well-being program – free professional consultations with psychology, law, and finance specialists
• Free charging stations for electric cars
• 24/7 accident insurance.

We guarantee confidentiality and will inform only selected candidates.

Salary

2300-3400 €/mon. gross
From 2300€/gross after assessing your competencies and work experience.

Apie „Hollister Incorporated“
„Hollister Incorporated“ yra nepriklausoma, darbuotojų valdoma įmonė, kurianti, gaminanti ir parduodanti sveikatos priežiūros produktus visame pasaulyje. Bendrovė investuoja į novatoriškų stomos priežiūros, šlapimo šalinimo sutrikimų ir kritinės priežiūros produktų pažangą, taip pat kuria mokomąją pagalbinę medžiagą pacientams ir sveikatos priežiūros specialistams. „Hollister“, kurios būstinė yra Libertyville mieste, Ilinojaus valstijoje, JAV, turi gamybos ir distribucijos centrus trijuose žemynuose ir vykdo pardavimus beveik 80 šalių. „Hollister“ yra „The Firm of John Dickinson Schneider, Inc.“ dukterinė įmonė ir vadovaujasi savo Misija – padėti žmonėms, naudojantiems mūsų gaminius ir paslaugas, gyventi oriau ir patogiau. Mūsų Vizija - augti ir klestėti kaip nepriklausomai, darbuotojų valdomai įmonei, kartu tampant geresniais žmonėmis. Sužinokite daugiau www.Hollister.com.

EOE Statement 
Visi tinkami kandidatai bus svarstomi dėl įdarbinimo, neatsižvelgiant į rasę, etninę kilmę, religiją, lytį, seksualinę orientaciją, lytinę tapatybę, tautinę kilmę, negalią ar apsaugoto veterano statusą.

Darbo užklausos ID: 34386