New Customer Enrollment Supervisor - Port St Lucie, FL

ABC Home Medical Supply, Inc is one of the nation’s leading urological supply providers and serves as a one-stop shop with a comprehensive line of medical supplies and service that includes: Urological, Incontinence, Wound Care, and Ostomy.  ABC Medical is part of the JDS, Inc family of businesses.  Our service companies possess the knowledge and expertise to deliver first-class products and personalized home healthcare services.
 

Location: Port Saint Lucie 
Department:  

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ABC Medical is one of the nation’s leading urological supply providers, and serves as a one-stop shop with a comprehensive line of medical supplies and services that includes: Urological, Incontinence, Wound Care, and Ostomy.  ABC Medical is part of the JDS, Inc family of businesses.  Our service companies possess the knowledge and expertise to deliver first-class products and personalized home healthcare services.

Work Location:

Hybrid in Port St Lucie, FL - In office Monday-Wednesday 

Responsibilities:

The New Customer Enrollment (NCE) Supervisor is responsible for developing, supervising, guiding, motivating, and evaluating ABC Medical’s NCE teams while implementing department policies. The NCE Supervisor is responsible for overseeing that all written and electronic medical records within the company’s record system is complete, accurate, maintained, secured and only available to authorized personnel, and will report directly to the Manager of NCE. 
 

• Implements and enforces policies and procedures for the handling of new customers. 
• Ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA). 
• Monitors the accurateness of customer records 
• Drives continuous improvement of internal processes.   
• Continuous achievement of SLA’s. 
• Coaching and Mentoring of the NCE team members. 
• Supervise, guide, motivate and evaluate NCE team personnel. 
• Trains and supervises the NCE personnel in the daily operations of the department.  
• Orients new staff to the relationship and interaction of the NCE team with other company staff. 
• Provides recommendations for continued improvement. 
• Adheres to departmental and company policies and procedures. 
• Develops, Supervises and Maintains relationships between Sales team, Referral sources, and Internal departments. 
• Responsible for assigning and coordinating daily workflow.
• Performance Management and evaluations. 
• Manages escalated calls/situations. 
• Supervises and monitors quality of work performed by NCE team members. 

 Minimum Qualifications:

• High School diploma or equivalent
• 3+ years supervisory/leadership experience
• Microsoft Office proficiency
• Strong communication and multitasking skills

Preferred Qualifications:

• General understanding of payor guidelines
• DME product knowledge, continence care and ostomy a plus
• Previous training and development experience

Pay Transparency Statement:

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).

• The anticipated base salary range for this position is $52,598-$97,682 per year. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
• The Company also provides a unique Benefit of Employee Share Ownership Program (BESOP) program based on earnings and length of service.
• The Company’s health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid parental leaves, statutory leaves/disability programs, accident, and life.
• The Company’s 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants “safe harbor” matching contributions.
• The Company’s paid time off benefits include: 8 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status.

Job Req ID: 34210

EOE Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Team members shall adhere to high standards of ethical conduct and will comply with and assist the Company in complying with all policies and applicable laws and regulations.

Accommodations Statement:

ABC Medical endeavors to make www.abc-med.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the ABC Medical HR Department at HR@abc-med.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.