Operations Training Specialist - Port Saint Lucie, FL (ABC Medical)

ABC Home Medical Supply, Inc is one of the nation’s leading urological supply providers and serves as a one-stop shop with a comprehensive line of medical supplies and service that includes: Urological, Incontinence, Wound Care, and Ostomy.  ABC Medical is part of the JDS, Inc family of businesses.  Our service companies possess the knowledge and expertise to deliver first-class products and personalized home healthcare services.

Location: Port Saint Lucie 
Department:  

ABC Medical is one of the nation’s leading urological supply providers, and serves as a one-stop shop with a comprehensive line of medical supplies and service that includes: Urological, Incontinence, Wound Care, and Ostomy.  ABC Medical is part of the JDS, Inc family of businesses.  Our service companies possess the knowledge and expertise to deliver first-class products and personalized home healthcare services.

Responsible for the training support of services used for the production, process, management, and delivery of services. The Operations Training Specialist coordinates and delivers in-person and virtual training to the operations customer facing teams. The main responsibility of Operations Training Specialist is to train colleagues so that they possess the necessary skill sets and process knowledge to fulfill their duties, and to ensure that colleagues' work is conducted according to process and company policies. The role involves the development, creation, and deployment of training material to support new team member onboarding, continuous learning, soft skills, and the development of new team members. 

Hours: 8:30 - 5:00pm EST

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following as well as other duties and responsibilities, which may be assigned:

1. 1. Support the design, create, and maintain course training manuals
   2. Facilitates in-person, virtual and online learning courses
   3. Develop orientation, onboarding, continued development, and skills training for employees
   4. Liaise with department leadership to support training gaps and identify coaching opportunities
   5. Create training programs to address skill gaps in employees
   6. Conducts surveys, interviews, focus groups to gauge effectiveness of programs
   7. Develops & manages schedule for customer facing department training 
   8. Update trainings within LMS System as necessary
   9. Perform tasks such as scheduling classes, coordinating enrollment, creating training material packets, and setting up systems and equipment
   10. Complies with department Standard Operating Procedures (SOP’s) & Job Aids 
   11. Evaluate employee performance to gauge where skills are lacking

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must possess the ability to:  interact professionally and ethically with patients, caregivers; handle multiple tasks simultaneously; provide clear, concise oral and written directives/communications; quickly assess situations and respond appropriately; handle special requests in a sensitive, professional manner. The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATION REQUIREMENTS:

 Requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

1. BA Degree or 2 years work experience.
2. Experience with technologies and best practices for instructional manuals and teaching platforms.
3. Expertise in adult learning principles
4. Ability to engage and influence at multiple levels of the organization 
5. Green Belt Certification preferred.
6. Presentation skills required.
7. Ability to work independently or as a team
8. Team Management skills required.
9. Interpersonal & Relationship Building skills required.
10. Excellent analytical skills required.
11. Problem Solving skills required.
12. Strong written and verbal skills required. 
13. Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.

Job Req ID: 32886